Welcome to our Help Center! Below you’ll find answers to common questions about our screen printing and embroidery services. If you need further assistance, feel free to Contact Us.
Q: How do I place an order?
A: You can place an order by contacting us through our website, calling us directly, or visiting our shop. If you have artwork, you can upload it when requesting a quote.
Q: Is there a minimum order quantity?
A: Yes, our minimums vary depending on the product and printing method. Contact us for specific details.
Q: Can I supply my own garments?
A: Yes! We accept customer-supplied garments for printing or embroidery. However, we recommend checking with us first to ensure compatibility.
Q: How long does production take?
A: Standard turnaround time on most products is 7-10 business days after artwork approval. Rush services may be available—contact us for details.
Q: Do you offer rush orders?
A: Yes, rush services are available depending on our current workload. Additional fees may apply.
Q: What file formats do you accept for artwork?
A: We prefer vector files (AI, EPS, SVG, or PDF) but can also work with high-resolution PNG or JPEG files. If needed, our team can help refine your design.
Q: Can you create a design for me?
A: Absolutely! Our in-house designers can bring your vision to life. Let us know what you need, and we’ll create a custom design.
Q: How much does printing/embroidery cost?
A: Pricing depends on factors like quantity, design complexity, and garment type. Request a free quote for an exact price.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, checks, and cash. Business accounts may qualify for invoicing.
Q: Do you offer shipping?
A: Yes! We ship nationwide. Local pickup is also available at our Middle Tennessee location.
Q: How much does shipping cost?
A: Shipping costs depend on the order size and destination. We’ll provide an estimate at checkout.
Q: What if there’s a problem with my order?
A: If you receive a defective or incorrect order, contact us within 7 days of delivery. We’ll work with you to resolve the issue.
Q: Can I return custom items?
A: Since all items are custom-made, returns are not accepted unless there is a defect or printing error on our part.
?? Call Us: 888-268-4473
?? Email Us: ibowen@purepromotions.biz
?? Visit Us: 110 Broadway Hartsville, TN 37074
We’re here to help—let us know how we can assist you!